At Watt Dawg, we are committed to protecting your privacy as a visitor to our web site, as an applicant for service as a customer. The following Privacy and Security Statement disclosures describe our privacy practices applicable to the information of our individual customers, applicants for service and visitors. Only Users that are 18 years of age or older and who have the authority to make energy purchasing decisions for their household or business are authorized to use the Watt Dawg Service.
SECURITY AND PROTECTION OF PERSONAL INFORMATION
Watt Dawg is committed to maintaining the privacy and security of your information. We use physical, electronic, and procedural safeguards to help prevent unauthorized use of personally identifiable information. User information is stored on secure servers that are protected in controlled facilities. Watt Dawg’s systems are configured with data encryption technologies and firewalls. Watt Dawg’s employees and data processors respect the confidentiality of any personally identifiable information held by Watt Dawg. While Watt Dawg takes commercially reasonable precautions to protect your Personal Information both online and offline, as no data can be guaranteed to be 100% secure, we cannot give an absolute assurance that the information you provide to us will be secure at all times. Watt Dawg will not be held responsible for events arising from unauthorized access to your personally identifiable information. Watt Dawg maintains internal procedures to restrict access to personally identifiable information to those employees who need to know that information to perform their duties, such as administering User accounts or providing products and services to User. All Watt Dawg employees are governed by confidentiality agreements and standards of conduct that include strict standards for keeping your personally identifiable information confidential. We will retain personally identifiable information for a time period consistent with the duration of our business relationship and with applicable laws and financial reporting requirements. Disposal of personally identifiable information will be made as permitted by applicable law and in a manner intended to protect the privacy of such information.
COLLECTION OF USER INFORMATION
Watt Dawg collects, retains, and uses personally identifiable information about Users (who must be eighteen years of age or older) when we reasonably believe that it will help us in the conduct of our business or our provision of products, services, and other opportunities to you. Watt Dawg utilizes User information to protect and administer records, accounts, and funds; to comply with certain laws and regulations; to help us design and improve our products and services; and to understand your needs so we can provide you with quality products and services. Watt Dawg collects personally identifiable information voluntarily provided by Users. This information may include your name, postal/service address, social security number, telephone number, e-mail address, account number, credit card number or bank account information, as well as the content of the request. We use this information to respond to your request, to recommend products and services to you, and to contact you about other products, services or events that we promote ourselves or together with others and that might be of interest to you.
If you do not want us to contact you about other products, services, or events, please send us a request by e-mail to customerservice@wattdawg.com and we will not use your personal information for this purpose, or call (866)wat-dawg. Information about Users is also collected from several other sources, such as: Information we receive from consumer reporting agencies and other outside sources (for example: creditworthiness, credit history, and employment verification); Information we gather at your request or with your consent from third parties (for example: to assist us with servicing your account(s), providing special services to you, or preparing offers for other products).
OTHER COLLECTED USER INFORMATION AND COOKIES
Watt Dawg also automatically collects information about your computer hardware and software including your IP address, browser type, domain names, access times and referring Web site addresses. The Watt Dawg site utilizes “cookies” to personalize your online experience. Cookies monitor which areas of the Watt Dawg web site are highly visited and which are not, allowing Watt Dawg to give the User a better web site by letting Watt Dawg track what is useful to Users and what is not. Based on this information, Watt Dawg can improve the site, provide Users with tailored information, and save User’s preferences. Cookies do not give us access to any personally identifiable information about Users. Watt Dawg does not provide cookie information to any third party other than companies helping us to improve our web site. You may decline the use of cookies; however, such a change may deny the User the use of some of the benefit of the Watt Dawg website.
WATT DAWG INFORMATION-SHARING PRACTICES WITH OUTSIDE PARTIES
Watt Dawg may disclose collected personally identifiable information to non-affiliated third parties as permitted by law. Watt Dawg may disclose personally identifiable information about Users to help complete a transaction initiated by the User, to implement Watt Dawg’s terms of service, and/or pursuant to a User request or authorization. Watt Dawg may also disclose collected personally identifiable information to companies that perform services or functions on our behalf — such as bill and account processing, marketing services, and consulting services — and/or to other companies with which we have joint marketing agreements which allow us to bring information to Users about products and services that are different from those provided by Watt Dawg. Watt Dawg requires service providers and those with which we jointly market products or services to adhere to confidentiality standards governing the privacy of User information. These companies may use and disclose the information Watt Dawg provides to them only for the purposes for which it is provided or as otherwise permitted by law. Watt Dawg will not sell or exchange personally identifiable information about any User with outside marketers or other companies to allow them to independently solicit a User for their products or services without giving User the opportunity to decline to have the User’s personally identifiable information provided to such outside marketers or other companies. Watt Dawg may also use personal information on an aggregated basis (so that individual information is not known) in an effort to improve our products and services. User has the right to review the personally identifiable information Watt Dawg has gathered and to identify any inaccurate information we have on file. If you would like to review this information, please send us a request by e-mail to customerservice@wattdawg.com .
PURCHASE INFORMATION
Watt Dawg collects credit card payment information and/or electronic funds transfer information from Users in order to set up automatic billing Watt Dawg services. In the case of a credit card, Watt Dawg collects the name on the card, the type of card, the expiration date and the billing address for the credit card. In the case of electronic funds transfer, Watt Dawg collects the account number, the ABA routing number (number for the financial institution), type of account, and the name on the account.
ELECTRICITY SERVICE PROVIDERS/THIRD PARTY VENDORS
The purpose of the Watt Dawg Services is to connect Users with services and products provided by unaffiliated Electricity Service Providers who are third party vendors. Watt Dawg collects information from the User that facilitates the User making a smart and informed choice in purchasing products or services from an unaffiliated Electricity Service Provider; however, the User will be entering into a contract with an unaffiliated Electricity Service Provider. In order for the User to enter in to such a contract, Watt Dawg will share the User’s personal information and purchase information directly with the unaffiliated Electricity Service Provider. The User is under no obligation to contract with the unaffiliated Electricity Service Provider suggested by Watt Dawg. Watt Dawg makes no representations and/or warranties with regard to the security of the User’s personal information and/or purchaser information as maintained by the unaffiliated Electricity Service Provider.
UPDATES TO PRIVACY POLICY AND SECURITY STATEMENT
Watt Dawg may from time to time update, change or amend this Privacy Policy and Security Statement.
QUESTIONS/CONCERNS
Any User that has questions and/or Concerns with regard to Watt Dawg’s Privacy Policy and Security Statement, or with regard to the statements regarding practices outlined herein, may contact Watt Dawg directly at customerservice@wattdawg.com .
